COMMONLY ASKED QUESTIONS

Please check your spam/junk/promotions folder to see if your freebie ended up there or send an email to [email protected] and we’ll be happy to resend it.

Please check your spam/junk/promotions folder to see if your confirmation email ended up there.

To ensure you receive all future emails from us, please add [email protected] to your contacts or safe senders list.

If you still can't find the confirmation email, send us an email at [email protected] and we'll be happy to resend it.

One of the simplest ways to move an email is to click and drag it from the Promotions tab over to the Primary tab. Releasing the mouse will drop the email into the Primary tab. After it is dropped, Gmail will ask if you wish to make the change permanent, then click "yes."

You can visit this link and input your details to resubscribe: https://www.creativecraftingclub.com/AccidentallyUnsubscribed

You can email our team at [email protected].

To update your Billing Information, follow the instructions below:

1. Log into the CCC member's library.

2. Click on your Avatar in the top right of the Library page.

3. Select Settings from the dropdown.

4. Click Billing Info at the top right of the page.

Yes, this is possible, but you’ll need to email our team for assistance at [email protected].

Our system will automatically attempt to retrieve payment every few days.

If the payment is unsuccessful, you will be notified via email.

We are not set up telephonically but we would love to assist you via email at [email protected]

We can pause your membership for 2 months. After that, it will automatically resume at the same monthly price.

While paused, you won’t have access to your products in the members library, and you’ll be temporarily removed from the members-only Facebook group. Once your membership resumes, your access will be restored.

If you’d like to resume your membership earlier, you can email us at [email protected].

*Please note: this pause option is only available once per calendar year.

The team will happily take care of this for you.

Let us know what your existing email address is and what you’d prefer to change it to. Just send us a message at [email protected] and we will process it right away for you!

We want you to be completely happy with your purchase.

Try the membership for 14 days, and if you see it's not for you, we’ll be happy to refund your entire purchase.

All you need to do is contact us at [email protected] within 14 days of your purchase, and you will receive a hassle-free refund in full.

After 14 days of joining the membership, there are no refunds for membership fees already paid.

*The 14-day money-back guarantee applies to CCC Academy and WebHub subscriptions only.

Due to the downloadable nature of our digital products, we do not offer refunds on one-off purchases like lesson plans or eBooks.

When it comes to insurance and legal requirements (like safeguarding and first aid), these can vary greatly depending on your location—even between states or provinces within the same country.

To make things simple, we recommend visiting your nearest Small Business Development Center (SBDC) or local Administration Office. Set up a meeting, share your plans for your club, and they’ll guide you through the process.

They'll provide you with a simple checklist of everything you need to make your business legally sound.

We’d love to hear more! Please send the details of your collaboration idea to [email protected], and our team will make sure it gets to the right person.